PRIVACY POLICY – RFORM COLLECTIONS

PRIVACY POLICY – RFORM COLLECTIONS

At RFORM COLLECTIONS, we value your privacy. This privacy policy explains what data we collect, why we collect it, and how we handle it.

Who are we
RFORM COLLECTIONS
Location: Den Bosch

Email address: info@rformcollections.nl

What data we process
We process, among other things, the following data:

  • First and last name

  • Email address

  • Phone number

  • Address details (if necessary for invoicing)

  • Booking details (reserved sessions, attendance, no-shows)

  • Payment details via our payment provider

  • App and account data via our booking software

  • Any messages you send us via email, WhatsApp or the contact form

What do we use your data for?
We use your data for:

  • Creating and managing your account

  • Planning and managing your Reformer sessions

  • Processing payments and subscriptions

  • Sending important information about your reservations or membership

  • Customer service via email or WhatsApp

  • Improving our services and studio

  • Any marketing emails, only if you have opted in

Legal basis for processing
We process your data based on:

  • Executing the agreement (for example your membership or booking)

  • Your consent (for example for newsletters)

  • Our legal obligations (such as retention of administrative data)

  • Our legitimate interest to improve our services

Who do we share your data with?
We only share your data with parties that are necessary to properly perform our services, such as:

  • Our booking and membership administration software

  • Our payment provider

  • Our email service or newsletter tool

  • Our website host and technical service providers

We have data processing agreements or appropriate arrangements in place with these parties. They do not use your data for their own purposes.

How long do we keep your data?
We do not store your data longer than necessary:

  • Administrative and billing data: according to the legal retention period (usually 7 years)

  • Account and booking details: as long as you are a customer and for a reasonable period thereafter

  • Newsletter data: until you unsubscribe

Cookies and analysis
Our website may use cookies and analytical tools to measure visitor behavior and improve the website. Where necessary, we request permission for this via a cookie banner.

Your rights
You have the right to:

  • To see what data we have about you

  • Have data corrected if it is incorrect

  • To have data deleted in certain cases

  • Object to certain forms of processing

  • To withdraw your consent for newsletters

You can send a request for this to info@rformcollections.nl .
We will respond as quickly as possible, at the latest within 30 days.

Complaints
If you disagree with how we handle your data, please let us know first, and we'll work with you to find a solution.
If you are unable to reach an agreement with us, you can file a complaint with the Dutch Data Protection Authority.

Changes to this Privacy Policy
We may update this privacy policy from time to time, for example, if our services change. The latest version can always be found on our website.

Contact
Do you have any questions about this privacy policy?
Email to info@rformcollections.nl .